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Excellus BlueCross BlueShield Updates on COVID-19 (Coronavirus)

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When It Matters Most, We're All at Our Best

It’s the most unique and inspiring aspect of humanity. Facing the darkest times, toughest odds and most daunting challenges is when we find our greatest strength. And when we’re furthest apart, we find new ways to remind each other that we’re not alone.

The safety and wellbeing of our members, our employees, and our community are at the center of everything we do. Excellus BlueCross BlueShield is monitoring developments about novel coronavirus disease 2019 (COVID-19) and what it means for our community, and we will keep you informed of any changes to your health plan as soon as possible.

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for personalized care and questions about your coverage.

Excellus BCBS Newsroom
No-Cost Telehealth Visits During the State of Emergency

To help alleviate the burden on provider offices, urgent care centers and hospitals, telehealth visits will be covered at no cost to members for the next 90 days (effective March 13, 金殿国际棋牌).

You should ask your provider in advance if they are equipped to conduct telehealth visits via telephone, e-mail, or video chat.

Some common conditions for telehealth visits include:

  • Adults: allergies, cold and flu, ear infections, fever, headaches, joint aches and pains, nausea and vomiting, pink eye, rashes, sinus infections, uniary tract infections; behavioral health conditions such as addiction, stress, depression, and PTSD.
  • Children: cold and flu, constipation, earache, fever, nausea and vomiting, pink eye
  • Certain conditions requiring specialized care such as dermatology, acute chiropractic care, and nutrition consulting can also be treated with a telehealth visit. Check with your specialist to see if they offer this option.

When your doctor isn’t available, telemedicine may be an option for you. Whether you need a consultation for acute, non-emergency conditions, or someone to talk to during a challenging time, our partnership with MDLIVE gives you convenient access to medical and behavioral health care 24/7/365 from the comfort of your 金殿国际棋牌. Note: At this time MDLive is unable to order COVID-19 tests. Please contact your doctor or local county health department if you believe you have COVID-19 symptoms.

Learn about Telemedicine and Schedule Appointment
Stay Informed: Create a Member Account
The best way to stay informed and have access to your coverage is online. Let’s get you set up online today. For help or questions with your insurance plan, call the number on your Member Card for personalized care, or contact us.
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金殿国际棋牌 © 金殿国际棋牌 Excellus BlueCross BlueShield, a nonprofit independent licensee of the Blue Cross Blue Shield Association. All rights reserved.

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